Documentation

Before you start

• An administrator account for changing institution or student details.

What you will do

Keep account details current and use the supported recovery route.

Steps

1. As a tenant administrator, open Settings.
2. Under Organization settings, update Organization name or Organization email and choose Save organization settings.
3. Under Admin profile, review your name and email.
4. To change your password, fill New password (optional). Leave it blank to keep the existing password.
5. Choose Save profile and wait for confirmation.
6. For student details or a student password change, open Students, choose Edit for that student, make the change and save.

What happens next

Saved changes apply to the selected account or organization. Changing organization contact details does not automatically change every user’s sign-in email.

Forgotten passwords and sign-in problems

Students should contact their institution to confirm their sign-in email, account status and password. The current sign-in screen does not provide a self-service password-reset link.

A tenant administrator who cannot sign in should contact info@infinitefocustech.net and identify the organization and account email. Do not send the account password. Follow the support identity-check process rather than creating duplicate institution accounts.

Temporary passwords and account status

Share a student’s temporary or replacement password through an approved private channel. Do not include passwords in screenshots, public documents or support requests.

Use the student’s status field when restricting access while retaining history. Review department membership after account edits because it affects exam access.

Where to get help

Use Help & Support while signed in. Students should contact their institution for enrolment and grading questions. Billing restrictions should be handled by the tenant administrator through Billing. Public documentation remains available for troubleshooting.

Tips

• Check the selected student before saving a replacement password.
• Keep an accessible organization contact email for support.

Common mistakes

• Changing a student password unintentionally while editing another field.
• Assuming the organization email and administrator sign-in email are the same setting.